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USER GUIDE

How to join

Click on the [New Guest] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since we are going to save your information securely.

How to order

How to order:

Step 1: Browse through or search for items you want.

Step 2: Add item(s) to cart by clicking on the [Add to cart] button. Once you are done shopping, you can review, remove, or modify option(s)/quantity of the item(s) on the cart page. Please check before you move on to the next step.

Step 3: Proceed to checkout. If you have not joined us, you can also checkout as a guest.

Step 4: Enter your billing and shipping information.

Step5: Select your payment method and pay accordingly

Step 6: You have successfully completed the order if you see a "Thank you" message and your order number on the screen.

Payment Info

You have payment options as follows:

[Pay by credit/debit card]: powered by Eximbay

Shipping

  • Shippping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Cost : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Shipping Time : 7 - 10 days
  • Shipping method: EMS

    Shipping Area: Worldwide

    Delivery time: 7~10 business days from payment (Same day shipping is not serviced.)

    Please take into consideration that some products may take additional days for delivery and processing.

    Important: Your order is shipped once your payment has been cleared. Please contact our customer service if you would like to request an exchange or return on your order.

     

    Shipping costs:

    EMS rates (automatically calculated)

Returns/Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

 

1) An item is eligible for cancellation if:

-you posted a Return request within 24 hours of payment and your order is still under “Pending” status(if your order is under “Queued for Shipment” status, please contact our customer service.); or

-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or

-the ordered item is out of stock.

 

2) We accept return(s) if:

-you have received a wrong product; or

-you have received a defective product.

 

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company.

 

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)

-you are returning shoes, bags, or any other accessories

-the products are damaged due to your mishandling;

-your return request is not approved by our staff.

The following items are not considered defective.

* Items that are originally manufactured without tags or labels

* Items with creases that may have been made while shipping

* Items with unsatisfactory/incomplete finish due to mass production

 

4) If there is a missing item from your order:

*Contact our customer services by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.

*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. Please note that it may be disadvantageous in receiving the refund for your missing item if you lose any packaging material.

 

2. Refund

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may be carried forward to the next month depending on your credit card issuer's billing schedule.

 

 

 

Refunds

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. >In certain cases where the recipient refuses to receive the parcel, the order will be returned to Korea and will not be shipped back. Relevant expenses (round shipping, customs, etc.) will be deducted from the refund.

Other

Pending period for reward store credits:

Your reward store credits issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation in case that there should be exchanges or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:

If you pay for your order with store credits, you are required to spend a minimum store credit of ($ 0 USD).

The maximum store credit you can spend on one order is 'No limit'.

Cancellation of store credits:

Pending credits issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credits will be cancelled if you close your account. Also, your store credits will expire if there are no newly issued store credits for three years.